A recent analysis of billing data showed a 14% increase in clinic billing after switching from former veterinary software to Provet Cloud. The data team at Provet Cloud analyzed anonymized billing data from 70 clinics, comparing sequential months before and after the clinics switched from their old software to Provet Cloud. The analysis shows that using Provet Cloud doesn’t just improve productivity, but also total billing volume, increasing revenues for clinics.
The comparison looked at months-long periods of clinic billing (e.g. Sept. 2022-Dec. 2022 and Sept. 2023-Dec. 2023) – along with other times of year to account for seasonality – for 70 European-based practice locations that had recently switched over to Provet Cloud.
Of the 70 clinics, six different software systems were represented, providing a wide variety of clinic types and locations.
While our billing increase analysis cannot account for staff levels, patient load, services offered, or other operational changes, we can nevertheless point to some of the most likely reasons why this group of clinics is capturing more revenue by using Provet Cloud.
4 key ways to increase billing with veterinary practice management software
Practices under-charge for all kinds of reasons – and too often it’s because your practice software doesn’t have the tools and automations that can help prevent some of the human error involved with missed charges.
Veterinary teams are incredibly busy, and shortcuts within your software – such as optimized itemization and invoicing processes, and ways to ensure that clients show up for their appointments – not only save time but improve your bottom line.
Here are a few ways that Provet Cloud is making it easier for practices to capture more charges for the services they offer:
Item bundling + treatment estimates
Too many software solutions complicate what should be one of the simplest tasks: generating an invoice. Whether it’s a surgical case with a lengthy hospitalization or a routine annual exam, there are many items to include on an invoice – often too many to commit to memory. Provet Cloud lets you create item bundles to streamline the process of treatment estimates and invoicing for clients. Linking items under a given treatment name or code guarantees that all those items will be added to the invoice with a single click.
Automatic invoicing + client debt management
Once an invoice is generated with all billable services included (see above), Provet Cloud gives you the option to print or email the bill to the client – and the client may be given the option to pay in person or over the phone. For those who don’t pay their invoice right away, you can set up automatic invoice and statement reminders, even offering a way to pay via text or through your website.
Automated reminders = fewer no-shows
A study by the American Animal Hospital Association (AAHA) says that 11% of scheduled veterinary appointments result in a no-show. So if your practice averages 4,000 appointments per year, at $100 per visit, you’re potentially missing out on $44,000 from billable services.
Provet Cloud enables automated reminders via email or text message to notify clients of upcoming appointments. You can also set up reminders for when it’s time to book their pet’s next appointment, such as a vaccination or an annual exam.
Multi-location pricing tool
Especially for practices with multiple locations, standardized pricing is essential to minimizing instances of under-charging. Ideally, all locations are operating on the same practice management software, which provides a centrally controlled pricing structure and item catalog. Item lists and prices may be updated across all locations with one click.
But price standardization should not mean sacrificing one location’s unique identity. Provet Cloud enables you to give the practice autonomy to determine their local prices within a range. In this scenario, the practice can increase their prices by a predefined maximum amount if, for instance, they are in an area with the demographics to support such a change.
From smarter invoicing and automated reminders to standardized pricing controls, these are just a few ways that practices on Provet Cloud are able to reduce instances of billing errors and ensure all relevant services are included in the bill.
Our platform includes these and many other tools to boost revenue – including our natively integrated payments solution, Provet Pay, which offers card-on-file tokenization and flexible payment options – all designed to move your practice forward without making more work for you and your team.
Better billing + better tools = business growth
At Provet Cloud, we meet a lot of practices that say their current veterinary software is holding them back, creating more obstacles than efficiencies in their day-to-day work.
The most common complaints about their older, outdated practice management systems include sluggish performance, lack of flexibility and customizability, high maintenance costs (i.e. servers!), poor data security, and little to no updates or improvements being made by the solution provider.
A modern software solution like Provet Cloud is built to solve those challenges, offering a fully configurable user experience, consistent feature updates, limitless integrations, and robust data security on a cloud-based platform.
We have successfully migrated thousands of clinics from their old systems onto Provet Cloud. And as proud as we are of our amazing implementation process, we don’t measure success on migration alone.
Want to learn more about how Provet Cloud can boost your bottom line? Schedule a demo today!
